Accommodation T&Cs

Accommodation T&Cs

1. RESERVATION TERMS

1.1. You can make a reservation at Fotinov Apartments and Guest Rooms by following any of these methods:

  • Email us at: reservations@hotelfotinov.com ;
  • Send an inquiry through the contact form on our website;
  • Call us at +359 87 897 4703 or +359 89 857 9018;
  • Visit the hotel in person.

1.2. Once we receive and process your request, we will contact you to confirm availability for accommodation.

1.3. A confirmation of your reservation will be sent to the email provided by you. It will detail the type and number of reserved rooms, check-in and check-out dates, the number of adults and children specified in the reservation request, meal plan, and the total amount due.

1.4. A deposit of up to 50% (fifty percent) of the total reservation amount may be required and must be paid prior to check-in. Payment is expected within 3 (three) business days after our email is sent, unless another period has been agreed between the parties. The remaining balance of your reservation is payable on the day of check-in in cash or by card. If you wish to cancel a reservation for which a deposit has been paid, the cancellation penalties described below shall apply.

A 20% deposit for long-term stays and a 50% deposit for short-term stays (up to 5 days) are needed for bookings from April to September 2027. We shall provide a company bank account for pre-payment with instructions, accommodation terms, and cancellation policy.

The cancellation policy from April to September 2027 is flexible, between 10-15 days before arrival, depending on the season and period of stay. It will be noted in your enquiry for booking.

1.5. With a requested advance deposit, your reservation is valid but considered finally CONFIRMED only after the specified payment for the particular request is completed, and confirmation of received payment is received via email.

1.6. In case of non-payment within the stated period, the hotel reserves the right to cancel the reservation made.

2. CANCELLATION POLICY

2.1. You can cancel a reservation made by you through the following methods:

2.2. If a confirmed reservation is cancelled up to 10 (ten) days before arrival, the client does not owe a penalty, except in cases of reservations made under special holiday packages where specific reservation and cancellation terms are outlined.

2.3. If the reservation is cancelled up to 10 (ten) days, but not less than 3 (three) days prior to the arrival date, a cancellation fee amounting to 50% (fifty percent) of the total deposit paid shall be charged.

2.4. If the reservation is cancelled less than 72 (seventy-two) hours prior to check-in, or in the event of a no-show on the scheduled check-in date, the amount paid in advance for the reservation shall not be refunded, and the reservation shall be deemed cancelled.

2.5. Fotinov Apartments and Guest Rooms reserves the right to cancel a confirmed and paid reservation in case of force majeure circumstances and other reasons beyond the hotelier’s control.

In these instances, the hotelier:

  • Offers the client accommodation for another period, maintaining the same conditions and rates.
  • Refunds the deposit paid by the client within a 30 (thirty)-day period from the date of receiving a written request from the tourist, without imposing any penalties on the client.

3. ACCOMMODATION TERMS

3.1. Check-in and check-out times for rooms:

  • Check-in every day after 2:30 pm.
  • Check-out of rooms by 11:30 am.

3.2. For late check-out, the first extra hour incurs a fee of 10 (ten) % of the nightly rate, the second extra hour incurs a fee of 50 (fifty) %, and three or more hours incur a fee of 100 (one hundred) %. Reservations are held until 12:00 am on the respective day of arrival.

3.3. Pets are not allowed.

3.4. Check-in at the hotel requires presenting personal identification documents for guest verification. The information provided by you is protected according to the Personal Data Protection Act and regulatory acts governing information protection, processed solely in connection with meeting the requirements of the Tourism Act.

4. PAYMENT METHODS

  • Cash at the hotel;
  • On-site payment with credit or debit card;
  • Bank transfer:

Legal entity name: J A 2 LTD
Bank: UBB
IBAN: BG41UBBS81551015746244
BIC: UBBSBGSF

5. RIGHTS AND OBLIGATIONS OF THE PARTIES

5.1. J A 2 LTD undertakes to provide the customer with the requested and paid services in full.

5.2. J A 2 LTD agrees not to change the prices of services requested by the customer, except in exceptional cases where it is economically justified.

5.3. J A 2 LTD shall not be liable for damages caused by actions of third parties.

5.4. All complaints concerning the quality of paid services must be submitted by the client on site at the hotel so that the deficiencies may be remedied. If the claims are not satisfied, the client should request the responsible person to draw up a report. Within 3 (three) business days after its preparation, the client will receive the hotel’s management’s official position on the matter.

5.5. Amounts paid for services requested but not used, either fully or partially, due to the client’s fault shall not be refunded.

5.6. All prices published on the website of “Fotinov Guest Apartments and Rooms” – www.hotelfotinov.com, as well as the prices stated in email communications sent by the hotel to the client, are quoted in ЕURO and include VAT and tourist tax, unless stated otherwise.

Prices and special offers may be subject to specific conditions, including periods of stay, minimum number of nights, booking deadlines, payment terms, cancellation conditions, or other promotional terms. In such cases, the conditions specified in the relevant offer or booking confirmation shall apply.

Should the client require additional information regarding prices, special offers, or applicable conditions, they may contact the hotel team.

5.7. Charges for additional services are not automatically included in the final price and must be paid separately at the hotel.

5.8. The hotel shall not be liable for items lost, forgotten or stolen from rooms when such items are kept outside the personal safe.

5.9. The client is responsible for observing generally accepted standards of good conduct during their stay at the hotel. The client shall be liable for all costs arising from material damage caused to the hotel.

5.10. Smoking is strictly prohibited in the rooms of Fotinov Guest Apartments and Rooms, in accordance with the applicable national legislation. In the event of a violation of this requirement, the hotel reserves the right without prior notice,to charge a fee of 200 €.

5.11. Clients using the services of Fotinov Guest Apartments must be adults under Bulgarian law /18 (eighteen) years of age or older/. Children are permitted only when accompanied by their parents or other legal representatives. Clients must not leave their children unattended on the premises of Fotinov Guest Apartments.

5.12. Fotinov Guest Apartments and Rooms reserves the right to amend or update the information published on this website and the General Terms and Conditions at any time. Although every effort is made to ensure that the information provided is accurate and up to date, its accuracy and completeness cannot always be guaranteed.

5.13. When a client makes a reservation, the client is deemed to have read and agreed to these Terms and Conditions. Reservations accepted by telephone, e-mail or through our website shall constitute a contractual relationship. Payment made shall be deemed acceptance of the hotel’s Terms and Conditions of Stay.

5.14. Any disputes and legal matters arising in connection with the use of the website www.hotelfotinov.com that are not expressly regulated by these General Terms and Conditions or the Privacy Policy, shall be governed by the mandatory provisions of the laws of the Republic of Bulgaria.